1. What products do you sell?
Airborne Footwear offers a curated range of branded sneakers and footwear for customers across the UK and Europe.
2. Where do you ship?
We dispatch from the UK and ship to the UK and selected European countries, including France, Germany, Spain, Italy, Netherlands, Belgium, Sweden, Denmark, Ireland, Austria, Poland, Portugal, Finland, Norway, Switzerland, Greece, and other European countries listed in our Shipping Policy.
3. Is shipping free?
Yes. We offer free shipping to the UK and the European countries listed in our Shipping Policy. Applicable import duties, taxes and customs clearance charges are covered by us and included in the amount paid at checkout; you will not have to pay these separately on delivery.
4. How long does delivery take?
Orders are processed within 1–2 working days, followed by approximately 5–7 working days for delivery.
Total estimated delivery time: 6–9 working days.
5. Will European orders take longer?
Delivery to Europe may occasionally take longer due to customs clearance, courier delays, public holidays, or other circumstances beyond our control.
6. How can I track my order?
Once your order has been dispatched, we will provide tracking information where available. You can use the tracking details to follow your shipment.
7. Can I change or cancel my order?
Please contact us as soon as possible after placing your order. If the order has not yet been processed or dispatched, we will do our best to accommodate your request.
8. What if I receive a damaged or defective item?
Please contact us with your order number and clear photos/videos showing the issue. We will review the problem and arrange an appropriate solution.
9. Do you accept returns?
For eligible UK and European online orders, you can cancel within 14 days of delivery and then return the goods within a further 14 days. For damaged, faulty or incorrect items, contact us as soon as possible; your statutory rights remain unaffected. Change-of-mind returns go to the UK, with return postage paid by you unless we agree otherwise. Please see our Return & Refund Policy for the full process.
10. How will I receive my refund?
Approved refunds are issued to the original payment method after the returned item has been received and processed.
11. How can I contact Airborne Footwear?
You can contact our support team:
📧 help@airbornefootwear.shop
📞 +44 7348 128451
We’ll be happy to assist you with any questions regarding your order.